Career Area:
Marketing, Sales and Service
Technical Diploma
Program Number:
30-106-8
Offered Completely Online
Approximately Less Than 1 Year to Complete
Credit Program
Customer Relationship Professional Programs
Customer relationship professionals interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. They need strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns. As front-line problem solvers, they frequently analyze situations, investigate problems, and determine solutions.
Workers who interact with customers by email, live chat, or other non-voice contact channels also have strong writing skills and use correct grammar, spelling, and punctuation.
| Customer Relationship Professional | Part of a Career Pathway |
Program Transfers |
Offered completely online |
Shared Program |
|
|---|---|---|---|---|---|
| Mid-State |  |
Customer Relationship Professional at Mid-State |